Returns & Exchanges
the maclaren standard
At Maclaren, your satisfaction with our buggies and other products is of the utmost importance to us. We take great pride in creating strollers and products that are above industry standards in safety and design. In the unlikely event that you are not completely delighted with your Maclaren purchase of a stroller or other product, we will offer a full refund for items returned within sixty (60) days of the shipping date.
returns policy for strollers and other products
Eligible merchandise may be returned free of charge. Returned merchandise must satisfy the following in order to receive a full refund:
- The merchandise must be in the original unused condition and packaging.
- The package must be complete with all the warranty cards, manuals, and instructions.
- StyleSets must be returned as a complete group, individual StyleSet items are not eligible for exchange or return.
Please note: Maclaren will not accept returns for buggies or other products that have been used, including, without limitation, stroller wheels that show visible wear and fabric items that have been worn or washed. To qualify for free return shipping your order must contain only one stroller. If your order has more than one stroller you are obligated to pay for shipping costs for any additional strollers. Please insure each stroller for its full value when you return it. Priority shipping costs will not be refunded.
To process your return, simply contact us.
We will notify you via email of your refund once we have received and processed your return item. The refund will be issued to the original form of payment, which generally takes 1 to 2 billing cycles to display on your credit card.
gift returns & exchanges
Should you wish to return or exchange a gift that was purchased through our website, you may return the item(s) by following our return policy. The refund will always be issued to the person who placed the order and to the original form of payment. Please note, all sale items are final purchases and cannot be returned.
maclaren items purchased at other locations
If you purchased your items at another authorised retail location or website selling Maclaren merchandise, it cannot be returned directly to shopmaclarenbaby.com. Please refer directly to the retailer or website's return policy for returns of this nature.